Refund Policy

General Policy

Due to the personal and hygienic nature of nail products, all sales at Dilyn Nail are final. We do not accept returns, exchanges, or refunds once an order has been shipped or opened. Please ensure you review your order details and size selection carefully before completing your purchase.


Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at DilYnNailArt@gmail.com with your order number and clear photos of the item(s).


Lost or Delayed Packages

Dilyn Nail is not responsible for packages lost or delayed due to courier, weather, or address errors. However, if such an issue occurs, please reach out — we’ll do our best to assist you in resolving the situation.


Cancellations

Orders may be canceled only before shipment. Once an order has been processed or shipped, it cannot be canceled.


Quality Assurance

All items are carefully checked before shipping to ensure they match the quality and appearance shown in our product photos. We work with trusted local nail studios in Canada to maintain high standards of design and craftsmanship.


Contact Us
For any concerns or inquiries, please contact: DilYnNailArt@gmail.com